At Hines Red Tractor Parts, we want you to be confident in your purchase. Because many of the parts we sell are used, discontinued, or fit only specific tractor models, we encourage you to verify compatibility before placing your order.
If you have any questions about fitment, part numbers, casting numbers, or serial number breaks, contact us before ordering. We're always happy to help make sure you're getting the correct part.
Returns must be requested within 30 days of delivery.
After 30 days, we are unable to accept returns.
To start a return, log in to your account and submit a return request. If you checked out as a guest, please contact us and we'll help you begin the return process.
All returns must be approved by Hines Red Tractor Parts before they are shipped back. Unauthorized returns may be refused.
To qualify for a refund, the item must:
Be in the same condition it was received.
Not have been installed, used, modified, or damaged.
Include all original packaging, tags, and security seals (if applicable).
Be returned with all parts, hardware, and accessories originally included.
Items returned in a condition different from how they were shipped may be subject to a partial refund or may not qualify for a refund.
We work hard to provide accurate descriptions, photos, part numbers, casting numbers, and fitment information whenever possible. It is the customer's responsibility to verify that a part is correct for their tractor before placing an order.
If you are unsure whether a part will fit your tractor, please contact us before ordering. We'd much rather help you order the correct part than have you deal with a return.
Returns due to customer error, including but not limited to:
Ordering the wrong part.
Ordering the wrong quantity.
Ordering a part that does not fit because compatibility was not verified.
No longer needing the item.
Ordering by mistake.
are subject to a 15% restocking fee.
This fee helps cover payment processing, inspection, inventory handling, and restocking costs.
Any approved refund will be reduced by the applicable restocking fee and any original shipping charges.
The restocking fee does not apply if:
We shipped the wrong item.
The item arrived damaged.
The item was significantly different from its description.
The following items are not eligible for return or refund:
Gift cards.
Sale or clearance items.
Items that have been installed, used, modified, or damaged after delivery.
Items returned more than 30 days after delivery.
Used parts, used tractors, and New Old Stock (NOS) parts are sold AS IS with no warranty, expressed or implied.
Rebuilt parts include a 30-day warranty beginning on the date of delivery.
New aftermarket parts are covered solely by the manufacturer's warranty.
Warranty coverage applies only to defects in the part itself and does not cover labor, downtime, towing, rental equipment, lost income, or any incidental or consequential damages.
Once your return has been received and inspected, we will notify you by email whether your return has been approved.
If approved, your refund will be issued to your original payment method within approximately 2 business days after the inspection is complete.
Please note that your bank or credit card company may require additional time before the refund appears on your account.
Original shipping charges are non-refundable unless the return is the direct result of our error.
Partial refunds may be issued if:
The item is returned damaged or missing components for reasons not caused by Hines Red Tractor Parts.
The item is returned in a condition different from how it was originally shipped.
We replace items only if they are defective or damaged.
If you need to exchange an item for the same part, please contact us at support@hinesredtractorparts.com before sending your return.
If an item was purchased as a gift and shipped directly to you, you'll receive a gift certificate for the value of the approved return.
Customers are responsible for all return shipping costs unless the return is the result of our error.
We recommend using a trackable shipping service and purchasing shipping insurance. Hines Red Tractor Parts is not responsible for returned items that are lost or damaged during transit.
Return shipping costs are non-refundable.
Hines Red Tractor Parts
9640 County Road 7-2
Delta, OH 43515
United States
